Returns & Exchanges
At STAX, we want you to be completely satisfied with your fit, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Please ensure all garments are free from makeup, stains, or odors to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Select your preferred return method to generate a prepaid shipping label or a QR code for printer-less drop-off at authorized locations.
Pack Your Items
Place your items back in the original compostable mailer or a secure box, ensuring all original hangtags and packaging are included.
Ship and Track
Drop your package off at any carrier location; once our warehouse receives and inspects the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing